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Help Centre

Heat Transfer Papers:

Choose from hundreds of souvenir and joke stock designs.

Promotional Products:

Save more when you order from our selection of quality featured products.

Embroidery and Screen Printing options:

Let us help you find the perfect customization solution for your budget.

Volume discount pricing available to account holders. Call Us (514) 388-4446 or Click Here to find out more.

Custom colours and options availble: Check out our catalogues, contact us at 1800 555-5555 or Click Here to learn more.

Do you charge sales tax?
  • This depends on where you are located. Please contact one of our account representatives to find out more about your specific situation.
I have a question regarding my invoice.
  • Please click here to email one of our account representatives. Include your order number and what your concern is and we will get back to you within 24 hours.
Do you have bulk order pricing?
  • Yes. Please click here and submit your request and we will get back to you with quantities and price breaks per item.
Shipping & Delivery
Do you ship to my country?
  • GNM Promo’s clients are located everywhere in the world, and we use both standard and express shipping. Receipt of your goods is entirely the responsibility of the shipping or freight company.
Can I track my order?
  • If you have requested express shipping, you will be emailed your tracking number and information so you can track your shipment. If you have chosen shipping via standard mail, it cannot be tracked.
How do I create a corporate account?
  • You must first complete a registration form requesting a corporate account. Please click here to complete the form. One of our account representatives will quickly be in touch to complete your registration.
I have a rush order, what should I do?
  • We understand that it’s important for you to get what you need when you need it. Please call one of our account representatives and we will do everything we can to help you.
How can I become a distributor?
  • We are pleased that you are interested in carrying our products. Please click here to complete the distributor registration form. One of our account representatives will be in touch with your shortly.
I am a general consumer. Can I order online?
  • Yes. Please click here to create your account. Once your account has been created, you will be able to add items to your cart and receive immediate pricing.
Can I get a copy of my receipt?
  • Your receipt has been shipped with your order. If you require one now, please email your order number to your account representative and he will email an electronic copy of your receipt.
Artwork and Pressing
Custom Artwork and Logos
  • We know that colour is important especially when it comes to your logo. We can match your PMS colours so your logo always looks correct. When supplying artwork, these are our recommended guidelines:
    1. Outline all your text
    2. PDF or Illustrator vectorial files
    3. Photoshop (psd) that have not been flattened and contain all layers
    4. If you only have low resolution or no artwork, our art department can help you create what you need
  • Click here to upload your artwork.
Pressing and Fabrics
  • We carry a number of different transfer papers for varying applications and different fabrics. Please let us know what you are looking for and we will recommend the most cost-effective solution.
    Transfer pressing is dependent on the type of transfer paper you’re using and the type of apparel (e.g. cotton, polyester blends) you will be applying it to. Your order includes instructions regarding the temperature, pressure and time required to get the best results. If you have any questions, please click here or call us and we will get back to you as soon as possible.
Screen Printing and Embroidery
Screen Printing 1 – 3 Colour Jobs
  • If you have a 1 - 3 colour job, please use our screen printing calculator to immediately receive pricing. It’s fast and simple:
    1. Select apparel
    2. Choose the number of colours
    3. Choose the size of your artwork
Screen Printing and Embroidery Custom Jobs
  • These requests require an account representative for estimating. But you can still start the process by finding your product, adding to cart, and uploading your artwork with detailed instructions regarding size and placement of your art. An account representative will get back to you with any questions and pricing.
    Click here to view our promotional products catalogues

Return Policy
Stock Transfers
  • All returns must first be approved by GNM Promo and may only be returned within 30 days of receipt of the order.
  • In the case of a return, a credit will be issued and must be used within 1 year.
  • GNM Promo is not responsible for any freight or shipping costs associated with the return.
  • Returns may be subject to a re-stocking fee. You will be advised of the cost upon the request of your return.
  • Any shortages in product, incorrect items, or damaged goods must be reported within 5 working days of receipt.
  • Any costs associated with damaged or misprinted apparel is not the responsibility of GNM Promo.
  • Prices may change without notice.
Custom Transfers
  • By their very nature, please understand that custom orders cannot be returned.
Silk Screened and Embroidered Goods
  • Once again, custom orders cannot be returned.